Opinions expressed by Forbes Contributors are their own. Sharing is what powers GetHuman's free customer service contact information and tools. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. MADRID, SPAIN - OCTOBER 11: Fans enjoy 'La Polla Records' performance on stage during 'Ni Descanso ... [+] ni Paz' tour on October 11, 2019 in Madrid, Spain. Video, Azerbaijan at war: Reporter’s journal. In some cases, complaints may take weeks to clear. All orders are considered final. The outlook for ticket sales as stated in the Moody’s report is for revenue to increase gradually by mid 2021, but that 2021 revenues for Viagogo will remain well below 2019 levels. says Viagogo is "withholding refunds" from customers. .css-14iz86j-BoldText{font-weight:bold;}Viagogo has been criticised for refusing to give refunds to people who have bought tickets on its site to events hit by the coronavirus pandemic. A spokesperson for Viagogo has told Newsbeat their rules about refunds were in place before the pandemic. Jacinda Ardern's key leadership moments. We understand that event changes may be disappointing for customers however, they are always able to relist their tickets if they are unable to attend the new date. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. I write often about Viagogo, the UK based ticket reseller which recently purchased StubHub because its founder, Eric Baker, is the Travis Kalanick of tickets. This tells me that anyone holding a voucher from Viagogo or StubHub in place of a refund should expect to hold on for between 18 and 24 months before actually attending an event.

In such cases, you should contact them as soon as possible and report the problem. Others say they only bought tickets to see one specific band on the 2020 line-up. VideoGuinea elections: Campaigning during Covid-19, 'We're fighting for our futures' Video'We're fighting for our futures', Amina is a 'symbol of resilience for Afghanistan' VideoAmina is a 'symbol of resilience for Afghanistan', .css-orcmk8-HeadlineContainer{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;}Coronavirus: Dutch royals return amid anger over Covid holiday.css-1dedj2h-Rank{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;color:#B80000;margin-left:3.125rem;}1, France teacher attack: Suspect 'asked pupils to point Samuel Paty out'2, New Zealand election: Jacinda Ardern's Labour Party scores landslide win3, Salisbury Novichok-poisoned officer Nick Bailey quits4, Banksy claims Nottingham hula-hooping girl artwork5, Nagorno-Karabakh: Armenia and Azerbaijan agree new humanitarian truce6, Covid: Far-right protesters attack Slovak government office over virus measures7, Covid: Confusion over fresh talks in Manchester tier row8, Pakistan stops bid to smuggle endangered falcons9, US election 2020: Early voting records smashed amid enthusiasm wave10.

Plenty of companies struggle to get refunds. Are white women voters wavering on Trump? Which? If you find out that your ticket is restricted, it is wise to contact Viagogo as soon as possible. Provide lots of information and make a claim for a refund. Buried in the details is the key sentence of Moody’s report: “We expect excess cash will remain on Viagogo’s balance sheet to ensure liquidity is available to manage operations through the pandemic and will not be used to fund distributions or acquisitions. If you take too long, the Viagogo Guarantee may not cover you. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher".